Frequently Asked Questions

Do you ship outside of the United States?

Yes! We proudly ship our lotus flower lamps to customers around the world. Shipping times and costs vary depending on your location and will be calculated at checkout.

Do you offer refunds?

We do not offer refunds. However, if your order arrives damaged during shipping, we're happy to provide a replacement at no additional cost. Please contact us as soon as possible with photos of the damaged item. Customers are responsible for any return shipping costs if a return is required.

How long does shipping take?

Processing typically takes 1–3 business days. Delivery times vary based on your location, but most orders arrive within the estimated timeframe shown at checkout, though we aim to complete all deliveries within 7-15 business days.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Are your lotus flower lamps handmade?

Our lotus flower lamps are carefully crafted with attention to detail to create a beautiful and elegant decorative piece you'll enjoy for years to come.

What are your lamps made from?

Our lamps are made from quality materials selected for their durability and appearance. Product-specific material is curated by OEM. 

Are your lamps suitable as gifts?

Absolutely! Lotus flower lamps make thoughtful gifts for birthdays, holidays, housewarmings, weddings, meditation spaces, and other special occasions.

How do I care for my lotus flower lamp?

To keep your lamp looking its best, gently dust it with a soft, dry cloth. Avoid harsh cleaning chemicals or abrasive materials.

Can I change or cancel my order?

If your order has not yet been processed for shipment, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.

How can I contact customer support?

If you have any questions about your order or our products, we're here to help. Reach out through our contact page or email us, and we'll respond as quickly as possible.